Returns & Refunds Policy (Physical + Digital)

For Physical Goods / Jewellery / Tools (non-custom)

  • EU/EEA consumers may withdraw within 14 calendar days of receipt.

  • To withdraw, notify via email ([email protected]) with order details before period expires.

  • Return items in unused condition, original packaging.

  • Buyer pays return shipping unless item was faulty or incorrect.

  • Refunds processed via original payment method within 7ā€“14 business days after receiving returned item or proof thereof.

  • Custom or bespoke items (including alterations) cannot be withdrawn once work begins.

For Digital Courses / Digital Content

  • All digital content (courses, modules) is delivered immediately upon purchase.

  • The right of withdrawal for digital content is waived by the consumer (in compliance with Spanish law) once access starts.

  • No refunds once access is granted.

  • If access failure or technical issues occur, contact [email protected] within 7 days, providing proof. Atelier will attempt to restore access if possible.